About the role: Voice Digital Coach responsibilities - Analyse reported issues to identify its nature (portal, process or service connectivity) and re-direct to the appropriate entity. - Troubleshoot reported issues on different tools (Hookah, Gini, LOIS, CIS, Webadmin, BTD Tools). - Support customers on portal usage by carrying out quick demos where required. - Provide proactive customer support based on the portal automated alerts. - Update the incidents’ tracker with all opened tickets and i…